Frequently asked questions about Acoustic CR® Neuromodulation

How can I be referred for the initial assessment?

You may refer yourself by contacting The Tinnitus Clinic, or you may be referred by your GP, ENT physician or Audiologist.

What will the initial assessment involve?

In your initial 90 minute appointment, you will be assessed by a qualified and skilled audiologist. He or she will conduct a thorough audiological evaluation to help us determine your suitability for treatment. The assessment will also bring to light any additional issues that may warrant further investigations.

More information about the assessment and treatment process

Can I bring a family member to my appointments?

Yes, you are welcome to bring a family member with you.

Can I continue the assessment and treatment process if...

I have wax in my ears?
If wax is present we would need to determine if wax removal is needed. If this is the case we will refer you to your GP or ENT physician.

I have a perforated ear drum?
This depends on the results of our diagnostic tests.

I have had ear surgery in the past?
We would need to determine what surgery was done. Provided you are able to hear the stimulation tones and there are no other contra-indications to treatment you should be able to commence Acoustic CR® Neuromodulation treatment.

I have hearing loss or wear hearing aids?
Provided you are able to hear the stimulation tones you will be suitable for the treatment.

I cannot locate which ear my tinnitus is in?
In this case we would stimulate both ears.

I have more than one tinnitus tone?
It is possible under some circumstances to treat multi-tone tinnitus with Acoustic CR® Neuromodulation by treating each tone individually. A full assessment would be needed to confirm how treatment might progress.

What happens if…

I experience both depression and tinnitus?
We will administer a number of validated screening questionnaires to determine the severity of your depression. If you require management for depression or anxiety we will make an onward referral to your GP or to a specialist. We may want you to start treatment for this prior to commencing with Acoustic CR® Neuromodulation treatment.

I have both hyperacusis and tinnitus?
We would first start processing the hyperacusis. If Acoustic CR® Neuromodulation treatment is perceived as pleasant, therapy can proceed. Thereafter treatment options for hyperacusis will be provided. If you find that you are unable to tolerate Acoustic CR® Neuromodulation treatment due to hyperacusis we may need to treat the hyperacusis first.

What if I have sudden onset tinnitus?

In all cases of sudden onset or unilateral (in one ear) tinnitus we would make an onward referral to an ENT physician for further investigations.

If I’m suitable for Acoustic CR® Neuromodulation, what will happen next?

We will arrange a suitable time for your next appointment which can be within 1-2 weeks or later if preferred. For more information about this and the follow up appointments see our treatment process page.

What happens if I lose the device?

If you lose the device you will be liable for the cost of a replacement. We would recommend that you insure your device.

If I find that the treatment doesn’t work for me, can I get my money back?

Within the first 8 weeks of treatment, if you find your results are unsatisfactory, you can obtain a partial refund. Full conditions of this refund are described in your contract.

More information

If you have any questions that are not covered above or would like to discuss your individual case, please contact The Tinnitus Clinic.

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